Using Your PIV Card Getting started.Citrix has launched new offerings to allow our customers to speed the adoption of. The following is a quick start guide to access CAG. After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility. This tool should be used by the firm's qualified IT professional. The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort.To check the version of MacOS click the Apple icon on the top left of your screen, then choose “About This Mac”.Please enable JavaScript in your browser before using Citrix Receiver. If possible, make sure you are using the latest version of MacOS, 10.15 (Catalina). (Click on the drop down arrows and select a ). Ensure there is no key selected within the Expose section. Next, select Expose & Spaces.
Citrix New Download And InstallAccess the VA Citrix Access Gateway -. If you’ve inserted your PIV, accept the prompt to add certs (you’ll need to enter your MacOS password to install these certs to your MacOS Keychain). Safari can work, but is problematic and should be avoided. These instructions will work for Chrome and Edge for Mac. This was recently updated and now supports MacOS 10.13-10.15.4. Download and install Citrix Workspace.If you are using PIV, wait for the option for “ Sign-in options” to populate under the username and password box. Once the desktop opens, if you are not using PIV (PIV exempt), enter your username and password. Give Citrix permissions on the Mac if prompted. Free waves plugins for macSee: Things to be aware of if you experience problems re-opening Chrome and it automatically taking you to an error page or you experience other errors, like this: If you haven’t done that, create a bookmark now!) Go to VA Citrix Access Gateway (if you created a bookmark in the earlier instructions, then just use that. When you’re done, sign out of the desktop like a normal Windows machine by clicking the Windows start button, click the "user icon", and then choosing Sign out. You’re in! You can access all your regular applications and conduct your normal work. Once you see “ Sign-in options,” choose that and select the PIV card icon and enter your PIV PIN when prompted. You’re in! Work, do good things, then sign out when you’re done. Click that, choose the PIV icon, then enter your PIV PIN. Once the Windows logon screen launches, wait for the username and password screen to give you the “sign on options” prompt. Choose the appropriate desktop you want to connect to.
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